ACD project Plan




Project Start:
Project Finish:
Sat 1/1/00
Wed 3/14/01


Tasks

IDTask NameDurationStartFinishResource Names% Complete
1
Receipt of Customer Order
0 daysMon 1/3/00Mon 1/3/00Customer0%
2
Order Acknowledgment
0 daysWed 1/5/00Wed 1/5/00Vendor0%
3
Survey Site/Inspection (Host and Remotes)
2 daysThu 1/6/00Fri 1/7/00Customer,Vendor0%
4
Order Installation Material
1 dayTue 1/11/00Tue 1/11/00Vendor0%
5
Kickoff Meeting/ Database Discovery
2 daysFri 1/7/00Mon 1/10/00Customer,Vendor0%
6
Review equipment requirement based on DB Discovery
0 daysMon 1/10/00Mon 1/10/00Customer,Vendor0%
7
Issue quote for additional Equipment (if applicable)
5 daysTue 1/11/00Mon 1/17/00Customer,Vendor0%
8
Receive PO for additional equipment (if applicable)
5 daysTue 1/18/00Mon 1/24/00Customer,Vendor0%
9
Freeze list of material requirements
0 daysMon 1/24/00Mon 1/24/00Vendor0%
10
Customer to provide additional Database input
7 daysTue 1/25/00Wed 2/2/00Customer0%
11
Build Database
12 daysThu 2/3/00Fri 2/18/00Vendor0%
12
Ship System and installation material to Customer
3 daysTue 1/25/00Thu 1/27/00Vendor0%
13
Customer to transfer equipment to site
10 daysTue 1/25/00Mon 2/7/00Customer0%
14
Switchroom - Site location #1
92 daysTue 2/8/00Wed 6/14/00 0%
15
Select Equipment location
1 dayTue 2/8/00Tue 2/8/00Customer0%
16
Move equipment to equipment room
1 dayWed 2/9/00Wed 2/9/00Customer0%
17
Cabinet Seismic Braces Installed
1 dayThu 2/10/00Thu 2/10/00Customer0%
18
Incoming Trunks Terminated to DSX (Telco interfaces)
30 daysThu 2/10/00Wed 3/22/00Customer0%
19
Tielines to other Galaxies installed
30 daysWed 2/9/00Tue 5/2/00Customer0%
20
Electrical Power Installed
28 daysWed 2/9/00Fri 3/17/00Customer0%
21
Floor Tiles Cut
28 daysWed 2/9/00Fri 3/17/00Customer0%
22
System Ground provided
28 daysWed 2/9/00Fri 3/17/00Customer0%
23
Demark Blocks installed
28 daysWed 2/9/00Fri 3/17/00Customer0%
24
CTI Server Installed
30 daysWed 2/9/00Tue 3/21/00Customer0%
25
Install GeoTel Peripherial Gateway (if applicable)
30 daysThu 2/10/00Wed 3/22/00Customer0%
26
Install Agent Monitoring equipment (AutoQuality)
30 daysMon 3/20/00Fri 4/28/00Customer0%
27
Install Agent Monitoring equipment (Witness)
30 daysThu 3/23/00Wed 5/3/00Customer0%
28
Install VRU
30 daysThu 3/23/00Wed 5/3/00Customer0%
29
Install INOVA
30 daysThu 5/4/00Wed 6/14/00Customer0%
30
Provide Desk for Info Server, TRR Admin
30 daysMon 3/20/00Fri 4/28/00Customer0%
31
Ethernet Conn. to Network (Assign IP Address/Host Names)
30 daysThu 2/10/00Wed 3/22/00Customer0%
32
Install Remote access lines (B-1) for TRR, RMS and Premisys
28 daysThu 3/23/00Mon 5/1/00Customer0%
33
Facility Ready
0 daysMon 5/1/00Mon 5/1/00Customer0%
34
Agent Floor Area - Site location #1
104 daysWed 2/9/00Mon 7/3/00 0%
35
Floor Plans Received
26 daysWed 2/9/00Wed 3/15/00Customer0%
36
Identify Qty & Location of ACD Agent Console Positions
24 daysThu 3/16/00Tue 4/18/00Customer0%
37
Identify Qty & Location of ACD Supv Positions
24 daysThu 3/16/00Tue 4/18/00Customer0%
38
Identify Qty & Location of ICSs
38 daysThu 3/16/00Mon 5/8/00Customer0%
39
Identify Location of Productivity Suites
38 daysThu 3/16/00Mon 5/8/00Customer0%
40
Identify Location of Windows RTD
38 daysThu 3/16/00Mon 5/8/00Customer[158%]0%
41
Identify Additional Equipment Requirements
22 daysThu 3/16/00Fri 4/14/00Customer,Vendor0%
42
Feeder Cable installed to4th and 5th floor
30 daysMon 4/17/00Fri 5/26/00Customer0%
43
Agent Cable Installed
28 daysMon 4/17/00Mon 7/3/00Customer0%
44
Agent Area Complete
0 daysMon 7/3/00Mon 7/3/00Customer0%
45
Facilities -Site Location #2
224 daysMon 1/3/00Thu 11/9/00 0%
46
Select Equipment Location
1 dayThu 3/16/00Thu 3/16/00Customer0%
47
Install Power for Extent Center
31 daysFri 3/17/00Fri 4/28/00 0%
48
Floor Plans Received
37 daysFri 3/17/00Mon 5/8/00Customer[161%]0%
49
Identify Qty & Location of ACD Agent Console Positions
37 daysTue 5/9/00Wed 6/28/00Customer[161%]0%
50
Identify Qty & Location of ACD Agent Convergence Positions
37 daysTue 5/9/00Wed 6/28/00Customer0%
51
Identify Qty & Location of ACD Supv Positions
37 daysTue 5/9/00Wed 6/28/00Customer0%
52
Identify Qty & Location of ICSs
37 daysTue 5/9/00Wed 6/28/00Customer0%
53
Identify Location of Productivity Suites
37 daysTue 5/9/00Wed 6/28/00Customer0%
54
Identify Location of Windows RTD
37 daysTue 5/9/00Wed 6/28/00Customer0%
55
Install remote access line (B-1) for Extend Center
29 daysTue 5/9/00Fri 6/16/00Customer0%
56
Identify Additional Equipment Requirements
16 daysThu 6/29/00Thu 7/20/00Customer,Vendor0%
57
Agent Cable Installed
80 daysFri 7/21/00Thu 11/9/00Customer0%
58
Peripheral Cable Installed (ICS/Prtr)
80 daysFri 7/21/00Thu 11/9/00Customer0%
59 1 dayMon 1/3/00Mon 1/3/00 0%
60
Facilities - Site Location #3
165 daysMon 1/3/00Fri 8/18/00 0%
61
Select Equipment Location
1 dayTue 1/25/00Tue 1/25/00Customer0%
62
Install Power for Extent Center
31 daysWed 1/26/00Wed 3/8/00 0%
63
Floor Plans Received
23 daysThu 3/9/00Mon 4/10/00Customer0%
64
Identify Qty & Location of ACD Agent Console Positions
23 daysTue 4/11/00Thu 5/11/00Customer0%
65
Identify Qty & Location of ACD Agent Convergence Positions
23 daysTue 4/11/00Thu 5/11/00Customer0%
66
Identify Qty & Location of ACD Supv Positions
23 daysTue 4/11/00Thu 5/11/00Customer0%
67
Identify Qty & Location of ICSs
23 daysTue 4/11/00Thu 5/11/00Customer0%
68
Identify Location of Productivity Suites
23 daysMon 4/17/00Wed 5/17/00Customer0%
69
Identify Location of Windows RTD
23 daysTue 4/11/00Thu 5/11/00Customer0%
70
Install remote access line (B-1) for Extend Center
30 daysTue 4/11/00Mon 5/22/00Customer0%
71
Identify Additional Equipment Requirements
23 daysTue 4/11/00Thu 5/11/00Customer,Vendor0%
72
Agent Cable Installed
64 daysFri 5/12/00Wed 8/9/00Customer0%
73
Cabinet Seismic Braces Installed
1 dayThu 8/10/00Thu 8/10/00Customer0%
74
Peripheral Cable Installed (ICS/Prtr)
64 daysTue 5/23/00Fri 8/18/00Customer0%
75
Agent Area Complete
0 daysFri 8/18/00Fri 8/18/00Customer0%
76 1 dayMon 1/3/00Mon 1/3/00 0%
77
Facilities - Site Location #4
188 daysTue 1/25/00Thu 10/12/00 0%
78
Select Equipment Location
47 daysTue 1/25/00Wed 3/29/00Customer[4,700%]0%
79
Install Power for Extent Center
31 daysThu 3/30/00Thu 5/11/00 0%
80
Floor Plans Received
23 daysFri 5/12/00Tue 6/13/00Customer0%
81
Identify Qty & Location of ACD Agent Console Positions
23 daysWed 6/14/00Fri 7/14/00Customer0%
82
Identify Qty & Location of ACD Supv Positions
23 daysWed 6/14/00Fri 7/14/00Customer0%
83
Identify Qty & Location of ICSs
23 daysWed 6/14/00Fri 7/14/00Customer0%
84
Identify Location of Productivity Suites
23 daysWed 6/14/00Fri 7/14/00Customer0%
85
Identify Location of Windows RTD
23 daysWed 6/14/00Fri 7/14/00Customer0%
86
Identify Additional Equipment Requirements
23 daysWed 6/14/00Fri 7/14/00Customer,Vendor0%
87
Agent Cable Installed
64 daysMon 7/17/00Thu 10/12/00Customer0%
88
Peripheral Cable Installed (ICS/Prtr)
64 daysMon 7/17/00Thu 10/12/00Customer0%
89
Agent Area Complete
0 daysThu 10/12/00Thu 10/12/00Customer0%
90
Training
5 daysMon 1/3/00Fri 1/7/00 0%
91
Call Center Admin (TBD) at RW 108-RT226R
5 daysMon 1/3/00Fri 1/7/00 0%
92
Reports Admin (TBD) at RW 108-RT230R
1 dayMon 1/3/00Mon 1/3/00 0%
93
Reports Modifications (TBD) 108-RT246R
2 daysMon 1/3/00Tue 1/4/00 0%
94
Front Line Supervisor (TBD)
1 dayMon 1/3/00Mon 1/3/00 0%
95
Develop cutover Plan
5 daysFri 2/9/01Thu 2/15/01Customer,Vendor0%
96
ITCA On-site/Equipment Installation
6 wksFri 11/10/00Thu 12/21/00Vendor0%
97
Switch Installation
5 daysFri 12/22/00Thu 1/4/01Vendor0%
98
Switch Installation Complete
0 daysThu 1/4/01Thu 1/4/01Vendor0%
99
Installation of Agents/Peripherals/Remotes
5 wksFri 1/5/01Thu 2/8/01Vendor0%
100
Cutover/Support
24 daysFri 2/9/01Wed 3/14/01 0%
101
Database Specialist On-site
14 daysFri 2/9/01Wed 2/28/01Vendor0%
102
Cutover System /Agents
0 daysWed 2/28/01Wed 2/28/01Customer,Vendor0%
103
Cutover Remotes
0 daysWed 2/28/01Wed 2/28/01Customer,Vendor0%
104
Document any Issues
0 daysWed 2/28/01Wed 2/28/01Vendor,Customer0%
105
Develop and implement resolution plan
10 daysThu 3/1/01Wed 3/14/01Vendor0%
106
Project Complete
0 daysWed 3/14/01Wed 3/14/01Customer,Vendor0%

Resources

IDNameGroupMax UnitsPeak Units
1Customer 100%6,419%
2Vendor 100%200%

Assignments

Task IDTask NameResource NameWorkStartFinish% Work Complete
1Receipt of Customer OrderCustomer0 hrsMon 1/3/00Mon 1/3/000%
2Order AcknowledgmentVendor0 hrsWed 1/5/00Wed 1/5/000%
3Survey Site/Inspection (Host and Remotes)Customer16 hrsThu 1/6/00Fri 1/7/000%
3Survey Site/Inspection (Host and Remotes)Vendor16 hrsThu 1/6/00Fri 1/7/000%
4Order Installation MaterialVendor8 hrsTue 1/11/00Tue 1/11/000%
5Kickoff Meeting/ Database DiscoveryCustomer16 hrsFri 1/7/00Mon 1/10/000%
5Kickoff Meeting/ Database DiscoveryVendor16 hrsFri 1/7/00Mon 1/10/000%
6Review equipment requirement based on DB DiscoveryCustomer0 hrsMon 1/10/00Mon 1/10/000%
6Review equipment requirement based on DB DiscoveryVendor0 hrsMon 1/10/00Mon 1/10/000%
7Issue quote for additional Equipment (if applicable)Customer40 hrsTue 1/11/00Mon 1/17/000%
7Issue quote for additional Equipment (if applicable)Vendor40 hrsTue 1/11/00Mon 1/17/000%
8Receive PO for additional equipment (if applicable)Customer40 hrsTue 1/18/00Mon 1/24/000%
8Receive PO for additional equipment (if applicable)Vendor40 hrsTue 1/18/00Mon 1/24/000%
9Freeze list of material requirementsVendor0 hrsMon 1/24/00Mon 1/24/000%
10Customer to provide additional Database inputCustomer56 hrsTue 1/25/00Wed 2/2/000%
11Build DatabaseVendor96 hrsThu 2/3/00Fri 2/18/000%
12Ship System and installation material to CustomerVendor24 hrsTue 1/25/00Thu 1/27/000%
13Customer to transfer equipment to siteCustomer80 hrsTue 1/25/00Mon 2/7/000%
15Select Equipment locationCustomer8 hrsTue 2/8/00Tue 2/8/000%
16Move equipment to equipment roomCustomer8 hrsWed 2/9/00Wed 2/9/000%
17Cabinet Seismic Braces InstalledCustomer8 hrsThu 2/10/00Thu 2/10/000%
18Incoming Trunks Terminated to DSX (Telco interfaces)Customer240 hrsThu 2/10/00Wed 3/22/000%
19Tielines to other Galaxies installedCustomer240 hrsWed 3/22/00Tue 5/2/000%
20Electrical Power InstalledCustomer224 hrsWed 2/9/00Fri 3/17/000%
21Floor Tiles Cut Customer224 hrsWed 2/9/00Fri 3/17/000%
22System Ground providedCustomer224 hrsWed 2/9/00Fri 3/17/000%
23Demark Blocks installedCustomer224 hrsWed 2/9/00Fri 3/17/000%
24CTI Server InstalledCustomer240 hrsWed 2/9/00Tue 3/21/000%
25Install GeoTel Peripherial Gateway (if applicable)Customer240 hrsThu 2/10/00Wed 3/22/000%
26Install Agent Monitoring equipment (AutoQuality)Customer240 hrsMon 3/20/00Fri 4/28/000%
27Install Agent Monitoring equipment (Witness)Customer240 hrsThu 3/23/00Wed 5/3/000%
28Install VRUCustomer240 hrsThu 3/23/00Wed 5/3/000%
29Install INOVA Customer240 hrsThu 5/4/00Wed 6/14/000%
30Provide Desk for Info Server, TRR AdminCustomer240 hrsMon 3/20/00Fri 4/28/000%
31Ethernet Conn. to Network (Assign IP Address/Host Names)Customer240 hrsThu 2/10/00Wed 3/22/000%
32Install Remote access lines (B-1) for TRR, RMS and PremisysCustomer224 hrsThu 3/23/00Mon 5/1/000%
33Facility ReadyCustomer0 hrsMon 5/1/00Mon 5/1/000%
35Floor Plans ReceivedCustomer208 hrsWed 2/9/00Wed 3/15/000%
36Identify Qty & Location of ACD Agent Console PositionsCustomer192 hrsThu 3/16/00Tue 4/18/000%
37Identify Qty & Location of ACD Supv PositionsCustomer192 hrsThu 3/16/00Tue 4/18/000%
38Identify Qty & Location of ICSsCustomer304 hrsThu 3/16/00Mon 5/8/000%
39Identify Location of Productivity SuitesCustomer304 hrsThu 3/16/00Mon 5/8/000%
40Identify Location of Windows RTDCustomer481.33 hrsThu 3/16/00Mon 5/8/000%
41Identify Additional Equipment RequirementsCustomer176 hrsThu 3/16/00Fri 4/14/000%
41Identify Additional Equipment RequirementsVendor176 hrsThu 3/16/00Fri 4/14/000%
42Feeder Cable installed to4th and 5th floorCustomer240 hrsMon 4/17/00Fri 5/26/000%
43Agent Cable InstalledCustomer224 hrsThu 5/25/00Mon 7/3/000%
44Agent Area CompleteCustomer0 hrsMon 7/3/00Mon 7/3/000%
46Select Equipment LocationCustomer8 hrsThu 3/16/00Thu 3/16/000%
48Floor Plans ReceivedCustomer476.16 hrsFri 3/17/00Mon 5/8/000%
49Identify Qty & Location of ACD Agent Console PositionsCustomer476.16 hrsTue 5/9/00Wed 6/28/000%
50Identify Qty & Location of ACD Agent Convergence PositionsCustomer296 hrsTue 5/9/00Wed 6/28/000%
51Identify Qty & Location of ACD Supv PositionsCustomer296 hrsTue 5/9/00Wed 6/28/000%
52Identify Qty & Location of ICSsCustomer296 hrsTue 5/9/00Wed 6/28/000%
53Identify Location of Productivity SuitesCustomer296 hrsTue 5/9/00Wed 6/28/000%
54Identify Location of Windows RTDCustomer296 hrsTue 5/9/00Wed 6/28/000%
55Install remote access line (B-1) for Extend Center Customer232 hrsTue 5/9/00Fri 6/16/000%
56Identify Additional Equipment RequirementsCustomer128 hrsThu 6/29/00Thu 7/20/000%
56Identify Additional Equipment RequirementsVendor128 hrsThu 6/29/00Thu 7/20/000%
57Agent Cable InstalledCustomer640 hrsFri 7/21/00Thu 11/9/000%
58Peripheral Cable Installed (ICS/Prtr)Customer640 hrsFri 7/21/00Thu 11/9/000%
61Select Equipment LocationCustomer8 hrsTue 1/25/00Tue 1/25/000%
63Floor Plans ReceivedCustomer184 hrsThu 3/9/00Mon 4/10/000%
64Identify Qty & Location of ACD Agent Console PositionsCustomer184 hrsTue 4/11/00Thu 5/11/000%
65Identify Qty & Location of ACD Agent Convergence PositionsCustomer184 hrsTue 4/11/00Thu 5/11/000%
66Identify Qty & Location of ACD Supv PositionsCustomer184 hrsTue 4/11/00Thu 5/11/000%
67Identify Qty & Location of ICSsCustomer184 hrsTue 4/11/00Thu 5/11/000%
68Identify Location of Productivity SuitesCustomer184 hrsMon 4/17/00Wed 5/17/000%
69Identify Location of Windows RTDCustomer184 hrsTue 4/11/00Thu 5/11/000%
70Install remote access line (B-1) for Extend Center Customer240 hrsTue 4/11/00Mon 5/22/000%
71Identify Additional Equipment RequirementsCustomer184 hrsTue 4/11/00Thu 5/11/000%
71Identify Additional Equipment RequirementsVendor184 hrsTue 4/11/00Thu 5/11/000%
72Agent Cable InstalledCustomer512 hrsFri 5/12/00Wed 8/9/000%
73Cabinet Seismic Braces InstalledCustomer8 hrsThu 8/10/00Thu 8/10/000%
74Peripheral Cable Installed (ICS/Prtr)Customer512 hrsTue 5/23/00Fri 8/18/000%
75Agent Area CompleteCustomer0 hrsFri 8/18/00Fri 8/18/000%
78Select Equipment LocationCustomer17,672 hrsTue 1/25/00Wed 3/29/000%
80Floor Plans ReceivedCustomer184 hrsFri 5/12/00Tue 6/13/000%
81Identify Qty & Location of ACD Agent Console PositionsCustomer184 hrsWed 6/14/00Fri 7/14/000%
82Identify Qty & Location of ACD Supv PositionsCustomer184 hrsWed 6/14/00Fri 7/14/000%
83Identify Qty & Location of ICSsCustomer184 hrsWed 6/14/00Fri 7/14/000%
84Identify Location of Productivity SuitesCustomer184 hrsWed 6/14/00Fri 7/14/000%
85Identify Location of Windows RTDCustomer184 hrsWed 6/14/00Fri 7/14/000%
86Identify Additional Equipment RequirementsCustomer184 hrsWed 6/14/00Fri 7/14/000%
86Identify Additional Equipment RequirementsVendor184 hrsWed 6/14/00Fri 7/14/000%
87Agent Cable InstalledCustomer512 hrsMon 7/17/00Thu 10/12/000%
88Peripheral Cable Installed (ICS/Prtr)Customer512 hrsMon 7/17/00Thu 10/12/000%
89Agent Area CompleteCustomer0 hrsThu 10/12/00Thu 10/12/000%
95Develop cutover PlanCustomer40 hrsFri 2/9/01Thu 2/15/010%
95Develop cutover PlanVendor40 hrsFri 2/9/01Thu 2/15/010%
96ITCA On-site/Equipment InstallationVendor240 hrsFri 11/10/00Thu 12/21/000%
97Switch Installation Vendor40 hrsFri 12/29/00Thu 1/4/010%
98Switch Installation Complete Vendor0 hrsThu 1/4/01Thu 1/4/010%
99Installation of Agents/Peripherals/RemotesVendor200 hrsFri 1/5/01Thu 2/8/010%
101Database Specialist On-siteVendor112 hrsFri 2/9/01Wed 2/28/010%
102Cutover System /AgentsCustomer0 hrsWed 2/28/01Wed 2/28/010%
102Cutover System /AgentsVendor0 hrsWed 2/28/01Wed 2/28/010%
103Cutover RemotesCustomer0 hrsWed 2/28/01Wed 2/28/010%
103Cutover RemotesVendor0 hrsWed 2/28/01Wed 2/28/010%
104Document any IssuesVendor0 hrsWed 2/28/01Wed 2/28/010%
104Document any IssuesCustomer0 hrsWed 2/28/01Wed 2/28/010%
105Develop and implement resolution planVendor80 hrsThu 3/1/01Wed 3/14/010%
106Project CompleteCustomer0 hrsWed 3/14/01Wed 3/14/010%
106Project CompleteVendor0 hrsWed 3/14/01Wed 3/14/010%


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