| ID | Task Name | Duration | Start | Finish | Resource Names | % Complete |
| 1 | Receipt of Customer Order | 0 days | Mon 1/3/00 | Mon 1/3/00 | Customer | 0% |
| 2 | Order Acknowledgment | 0 days | Wed 1/5/00 | Wed 1/5/00 | Vendor | 0% |
| 3 | Survey Site/Inspection (Host and Remotes) | 2 days | Thu 1/6/00 | Fri 1/7/00 | Customer,Vendor | 0% |
| 4 | Order Installation Material | 1 day | Tue 1/11/00 | Tue 1/11/00 | Vendor | 0% |
| 5 | Kickoff Meeting/ Database Discovery | 2 days | Fri 1/7/00 | Mon 1/10/00 | Customer,Vendor | 0% |
| 6 | Review equipment requirement based on DB Discovery | 0 days | Mon 1/10/00 | Mon 1/10/00 | Customer,Vendor | 0% |
| 7 | Issue quote for additional Equipment (if applicable) | 5 days | Tue 1/11/00 | Mon 1/17/00 | Customer,Vendor | 0% |
| 8 | Receive PO for additional equipment (if applicable) | 5 days | Tue 1/18/00 | Mon 1/24/00 | Customer,Vendor | 0% |
| 9 | Freeze list of material requirements | 0 days | Mon 1/24/00 | Mon 1/24/00 | Vendor | 0% |
| 10 | Customer to provide additional Database input | 7 days | Tue 1/25/00 | Wed 2/2/00 | Customer | 0% |
| 11 | Build Database | 12 days | Thu 2/3/00 | Fri 2/18/00 | Vendor | 0% |
| 12 | Ship System and installation material to Customer | 3 days | Tue 1/25/00 | Thu 1/27/00 | Vendor | 0% |
| 13 | Customer to transfer equipment to site | 10 days | Tue 1/25/00 | Mon 2/7/00 | Customer | 0% |
| 14 | Switchroom - Site location #1 | 92 days | Tue 2/8/00 | Wed 6/14/00 | | 0% |
| 15 | Select Equipment location | 1 day | Tue 2/8/00 | Tue 2/8/00 | Customer | 0% |
| 16 | Move equipment to equipment room | 1 day | Wed 2/9/00 | Wed 2/9/00 | Customer | 0% |
| 17 | Cabinet Seismic Braces Installed | 1 day | Thu 2/10/00 | Thu 2/10/00 | Customer | 0% |
| 18 | Incoming Trunks Terminated to DSX (Telco interfaces) | 30 days | Thu 2/10/00 | Wed 3/22/00 | Customer | 0% |
| 19 | Tielines to other Galaxies installed | 30 days | Wed 2/9/00 | Tue 5/2/00 | Customer | 0% |
| 20 | Electrical Power Installed | 28 days | Wed 2/9/00 | Fri 3/17/00 | Customer | 0% |
| 21 | Floor Tiles Cut | 28 days | Wed 2/9/00 | Fri 3/17/00 | Customer | 0% |
| 22 | System Ground provided | 28 days | Wed 2/9/00 | Fri 3/17/00 | Customer | 0% |
| 23 | Demark Blocks installed | 28 days | Wed 2/9/00 | Fri 3/17/00 | Customer | 0% |
| 24 | CTI Server Installed | 30 days | Wed 2/9/00 | Tue 3/21/00 | Customer | 0% |
| 25 | Install GeoTel Peripherial Gateway (if applicable) | 30 days | Thu 2/10/00 | Wed 3/22/00 | Customer | 0% |
| 26 | Install Agent Monitoring equipment (AutoQuality) | 30 days | Mon 3/20/00 | Fri 4/28/00 | Customer | 0% |
| 27 | Install Agent Monitoring equipment (Witness) | 30 days | Thu 3/23/00 | Wed 5/3/00 | Customer | 0% |
| 28 | Install VRU | 30 days | Thu 3/23/00 | Wed 5/3/00 | Customer | 0% |
| 29 | Install INOVA | 30 days | Thu 5/4/00 | Wed 6/14/00 | Customer | 0% |
| 30 | Provide Desk for Info Server, TRR Admin | 30 days | Mon 3/20/00 | Fri 4/28/00 | Customer | 0% |
| 31 | Ethernet Conn. to Network (Assign IP Address/Host Names) | 30 days | Thu 2/10/00 | Wed 3/22/00 | Customer | 0% |
| 32 | Install Remote access lines (B-1) for TRR, RMS and Premisys | 28 days | Thu 3/23/00 | Mon 5/1/00 | Customer | 0% |
| 33 | Facility Ready | 0 days | Mon 5/1/00 | Mon 5/1/00 | Customer | 0% |
| 34 | Agent Floor Area - Site location #1 | 104 days | Wed 2/9/00 | Mon 7/3/00 | | 0% |
| 35 | Floor Plans Received | 26 days | Wed 2/9/00 | Wed 3/15/00 | Customer | 0% |
| 36 | Identify Qty & Location of ACD Agent Console Positions | 24 days | Thu 3/16/00 | Tue 4/18/00 | Customer | 0% |
| 37 | Identify Qty & Location of ACD Supv Positions | 24 days | Thu 3/16/00 | Tue 4/18/00 | Customer | 0% |
| 38 | Identify Qty & Location of ICSs | 38 days | Thu 3/16/00 | Mon 5/8/00 | Customer | 0% |
| 39 | Identify Location of Productivity Suites | 38 days | Thu 3/16/00 | Mon 5/8/00 | Customer | 0% |
| 40 | Identify Location of Windows RTD | 38 days | Thu 3/16/00 | Mon 5/8/00 | Customer[158%] | 0% |
| 41 | Identify Additional Equipment Requirements | 22 days | Thu 3/16/00 | Fri 4/14/00 | Customer,Vendor | 0% |
| 42 | Feeder Cable installed to4th and 5th floor | 30 days | Mon 4/17/00 | Fri 5/26/00 | Customer | 0% |
| 43 | Agent Cable Installed | 28 days | Mon 4/17/00 | Mon 7/3/00 | Customer | 0% |
| 44 | Agent Area Complete | 0 days | Mon 7/3/00 | Mon 7/3/00 | Customer | 0% |
| 45 | Facilities -Site Location #2 | 224 days | Mon 1/3/00 | Thu 11/9/00 | | 0% |
| 46 | Select Equipment Location | 1 day | Thu 3/16/00 | Thu 3/16/00 | Customer | 0% |
| 47 | Install Power for Extent Center | 31 days | Fri 3/17/00 | Fri 4/28/00 | | 0% |
| 48 | Floor Plans Received | 37 days | Fri 3/17/00 | Mon 5/8/00 | Customer[161%] | 0% |
| 49 | Identify Qty & Location of ACD Agent Console Positions | 37 days | Tue 5/9/00 | Wed 6/28/00 | Customer[161%] | 0% |
| 50 | Identify Qty & Location of ACD Agent Convergence Positions | 37 days | Tue 5/9/00 | Wed 6/28/00 | Customer | 0% |
| 51 | Identify Qty & Location of ACD Supv Positions | 37 days | Tue 5/9/00 | Wed 6/28/00 | Customer | 0% |
| 52 | Identify Qty & Location of ICSs | 37 days | Tue 5/9/00 | Wed 6/28/00 | Customer | 0% |
| 53 | Identify Location of Productivity Suites | 37 days | Tue 5/9/00 | Wed 6/28/00 | Customer | 0% |
| 54 | Identify Location of Windows RTD | 37 days | Tue 5/9/00 | Wed 6/28/00 | Customer | 0% |
| 55 | Install remote access line (B-1) for Extend Center | 29 days | Tue 5/9/00 | Fri 6/16/00 | Customer | 0% |
| 56 | Identify Additional Equipment Requirements | 16 days | Thu 6/29/00 | Thu 7/20/00 | Customer,Vendor | 0% |
| 57 | Agent Cable Installed | 80 days | Fri 7/21/00 | Thu 11/9/00 | Customer | 0% |
| 58 | Peripheral Cable Installed (ICS/Prtr) | 80 days | Fri 7/21/00 | Thu 11/9/00 | Customer | 0% |
| 59 | | 1 day | Mon 1/3/00 | Mon 1/3/00 | | 0% |
| 60 | Facilities - Site Location #3 | 165 days | Mon 1/3/00 | Fri 8/18/00 | | 0% |
| 61 | Select Equipment Location | 1 day | Tue 1/25/00 | Tue 1/25/00 | Customer | 0% |
| 62 | Install Power for Extent Center | 31 days | Wed 1/26/00 | Wed 3/8/00 | | 0% |
| 63 | Floor Plans Received | 23 days | Thu 3/9/00 | Mon 4/10/00 | Customer | 0% |
| 64 | Identify Qty & Location of ACD Agent Console Positions | 23 days | Tue 4/11/00 | Thu 5/11/00 | Customer | 0% |
| 65 | Identify Qty & Location of ACD Agent Convergence Positions | 23 days | Tue 4/11/00 | Thu 5/11/00 | Customer | 0% |
| 66 | Identify Qty & Location of ACD Supv Positions | 23 days | Tue 4/11/00 | Thu 5/11/00 | Customer | 0% |
| 67 | Identify Qty & Location of ICSs | 23 days | Tue 4/11/00 | Thu 5/11/00 | Customer | 0% |
| 68 | Identify Location of Productivity Suites | 23 days | Mon 4/17/00 | Wed 5/17/00 | Customer | 0% |
| 69 | Identify Location of Windows RTD | 23 days | Tue 4/11/00 | Thu 5/11/00 | Customer | 0% |
| 70 | Install remote access line (B-1) for Extend Center | 30 days | Tue 4/11/00 | Mon 5/22/00 | Customer | 0% |
| 71 | Identify Additional Equipment Requirements | 23 days | Tue 4/11/00 | Thu 5/11/00 | Customer,Vendor | 0% |
| 72 | Agent Cable Installed | 64 days | Fri 5/12/00 | Wed 8/9/00 | Customer | 0% |
| 73 | Cabinet Seismic Braces Installed | 1 day | Thu 8/10/00 | Thu 8/10/00 | Customer | 0% |
| 74 | Peripheral Cable Installed (ICS/Prtr) | 64 days | Tue 5/23/00 | Fri 8/18/00 | Customer | 0% |
| 75 | Agent Area Complete | 0 days | Fri 8/18/00 | Fri 8/18/00 | Customer | 0% |
| 76 | | 1 day | Mon 1/3/00 | Mon 1/3/00 | | 0% |
| 77 | Facilities - Site Location #4 | 188 days | Tue 1/25/00 | Thu 10/12/00 | | 0% |
| 78 | Select Equipment Location | 47 days | Tue 1/25/00 | Wed 3/29/00 | Customer[4,700%] | 0% |
| 79 | Install Power for Extent Center | 31 days | Thu 3/30/00 | Thu 5/11/00 | | 0% |
| 80 | Floor Plans Received | 23 days | Fri 5/12/00 | Tue 6/13/00 | Customer | 0% |
| 81 | Identify Qty & Location of ACD Agent Console Positions | 23 days | Wed 6/14/00 | Fri 7/14/00 | Customer | 0% |
| 82 | Identify Qty & Location of ACD Supv Positions | 23 days | Wed 6/14/00 | Fri 7/14/00 | Customer | 0% |
| 83 | Identify Qty & Location of ICSs | 23 days | Wed 6/14/00 | Fri 7/14/00 | Customer | 0% |
| 84 | Identify Location of Productivity Suites | 23 days | Wed 6/14/00 | Fri 7/14/00 | Customer | 0% |
| 85 | Identify Location of Windows RTD | 23 days | Wed 6/14/00 | Fri 7/14/00 | Customer | 0% |
| 86 | Identify Additional Equipment Requirements | 23 days | Wed 6/14/00 | Fri 7/14/00 | Customer,Vendor | 0% |
| 87 | Agent Cable Installed | 64 days | Mon 7/17/00 | Thu 10/12/00 | Customer | 0% |
| 88 | Peripheral Cable Installed (ICS/Prtr) | 64 days | Mon 7/17/00 | Thu 10/12/00 | Customer | 0% |
| 89 | Agent Area Complete | 0 days | Thu 10/12/00 | Thu 10/12/00 | Customer | 0% |
| 90 | Training | 5 days | Mon 1/3/00 | Fri 1/7/00 | | 0% |
| 91 | Call Center Admin (TBD) at RW 108-RT226R | 5 days | Mon 1/3/00 | Fri 1/7/00 | | 0% |
| 92 | Reports Admin (TBD) at RW 108-RT230R | 1 day | Mon 1/3/00 | Mon 1/3/00 | | 0% |
| 93 | Reports Modifications (TBD) 108-RT246R | 2 days | Mon 1/3/00 | Tue 1/4/00 | | 0% |
| 94 | Front Line Supervisor (TBD) | 1 day | Mon 1/3/00 | Mon 1/3/00 | | 0% |
| 95 | Develop cutover Plan | 5 days | Fri 2/9/01 | Thu 2/15/01 | Customer,Vendor | 0% |
| 96 | ITCA On-site/Equipment Installation | 6 wks | Fri 11/10/00 | Thu 12/21/00 | Vendor | 0% |
| 97 | Switch Installation | 5 days | Fri 12/22/00 | Thu 1/4/01 | Vendor | 0% |
| 98 | Switch Installation Complete | 0 days | Thu 1/4/01 | Thu 1/4/01 | Vendor | 0% |
| 99 | Installation of Agents/Peripherals/Remotes | 5 wks | Fri 1/5/01 | Thu 2/8/01 | Vendor | 0% |
| 100 | Cutover/Support | 24 days | Fri 2/9/01 | Wed 3/14/01 | | 0% |
| 101 | Database Specialist On-site | 14 days | Fri 2/9/01 | Wed 2/28/01 | Vendor | 0% |
| 102 | Cutover System /Agents | 0 days | Wed 2/28/01 | Wed 2/28/01 | Customer,Vendor | 0% |
| 103 | Cutover Remotes | 0 days | Wed 2/28/01 | Wed 2/28/01 | Customer,Vendor | 0% |
| 104 | Document any Issues | 0 days | Wed 2/28/01 | Wed 2/28/01 | Vendor,Customer | 0% |
| 105 | Develop and implement resolution plan | 10 days | Thu 3/1/01 | Wed 3/14/01 | Vendor | 0% |
| 106 | Project Complete | 0 days | Wed 3/14/01 | Wed 3/14/01 | Customer,Vendor | 0% |